Legal & Pharmacy Information

Terms & Conditions

Terms governing the use of PT Pharmacy's website, ordering services, pharmacy operations, medicine supply, pharmacist consultations and related pharmacy services.

NDOH Registration

KZN01161C

SAPC Pharmacy Number

Y61566

Responsible Pharmacist

Serina Gopichund (P62020)

PT Pharmacy is registered with both the National Department of Health (NDOH) and the South African Pharmacy Council (SAPC). This website is operated by PT Pharmacy and patients may consult a pharmacist online for appropriate pharmacy and medicine-related advice.

Updated on 12 September 2026

Pharmacy Registration and Website Operation

PT Pharmacy is a registered pharmacy with the National Department of Health (NDOH) under registration number KZN01161C.
PT Pharmacy is registered with the South African Pharmacy Council (SAPC) under pharmacy registration number Y61566.
The Responsible Pharmacist is Serina Gopichund, SAPC registration number P62020.
This website is operated and managed by PT Pharmacy only and forms part of the pharmacy’s professional pharmacy services.
Pharmacy services provided through this website remain subject to applicable South African pharmacy legislation, professional standards and requirements of the South African Pharmacy Council.
A pharmacist is available for consultation with patients and customers online where professional advice, medicine counselling or clarification is required.

Accuracy

PT Pharmacy takes reasonable steps to keep information accurate across stores, website, social media and marketing communications, but does not guarantee completeness or constant accuracy.
Product quantities may be limited.
Product packaging may differ from website images.
Certain dispensary products may not display images due to South African pharmacy law.
Offers may not be available in all stores or online.

Counselling on New Prescriptions

Patients receiving a medicine on a new prescription will be offered appropriate counselling by a pharmacist or authorised pharmacy personnel under the supervision of a pharmacist.
Counselling may include the purpose of the medicine, dose, frequency, method of administration, duration of treatment and appropriate storage.
Patients will be advised, where appropriate, about common side effects, important precautions, contraindications, interactions and what to do if a dose is missed.
Patients will be given an opportunity to ask questions and request further information about their prescribed medicines.
Where medicines are supplied through the website or delivered to the patient, pharmacist counselling may be provided telephonically, electronically or through another suitable remote consultation method.

Counselling on Repeat Prescriptions

Patients receiving repeat prescription medicines may be asked about their response to treatment, adherence, adverse effects and any changes to their health or medication.
The pharmacist may provide additional counselling when there has been a change in dose, medicine, instructions or the patient's clinical circumstances.
Patients may request pharmacist counselling with any repeat prescription, including prescriptions ordered through the website.
Where necessary, the pharmacist may recommend that the patient consults their prescribing healthcare professional before the medicine is supplied.

Medicines Sold Without a Prescription

Medicines sold without a prescription are supplied in accordance with applicable South African pharmacy legislation and professional standards.
A pharmacist or appropriately trained pharmacy staff member may ask questions about the patient's symptoms, medical conditions, allergies, current medicines, age and other relevant information before recommending or supplying a medicine.
Patients will be given appropriate instructions regarding how the medicine should be used, the recommended dose, duration of treatment, relevant warnings and possible side effects.
Where symptoms may require medical assessment, the patient may be referred to a doctor or other appropriate healthcare professional.
PT Pharmacy reserves the right not to supply a medicine where the pharmacist considers the requested product inappropriate or unsafe for the patient.

Customer Comments

Comments, ideas, suggestions and feedback submitted through the website become PT Pharmacy property.
Users may not submit unlawful, defamatory, abusive, obscene or rights-infringing content.

Intellectual Property

All website logos, branding, content, text, graphics, images, video and materials remain PT Pharmacy intellectual property or licensed content.
Unauthorised copying, modification, reproduction or distribution is prohibited.

Dispensary Terms

Dispensary products are dispensed according to South African pharmacy legislation.
The website acts as an ordering and pharmacy-service portal only.
All professional dispensing decisions remain at the discretion of appropriately qualified pharmacy staff.
The pharmacist may refuse to dispense or supply a medicine where there is a legal, clinical, professional or patient-safety concern.
Dispensary products may not be returned for credit where prohibited by law.

Online Pharmacist Consultation

PT Pharmacy provides patients with access to a pharmacist for appropriate online or remote consultation.
Online consultation may be used for medicine counselling, medicine-use enquiries, clarification of prescription instructions and appropriate pharmacy-related advice.
Online consultation does not replace emergency medical care or a physical medical examination where one is clinically required.
The pharmacist may recommend referral to a doctor, emergency service or other healthcare professional where appropriate.

Online Registration

Users may be required to create an account and provide accurate information.
Users are responsible for keeping login credentials secure.
Personal information is handled in accordance with POPIA and PT Pharmacy's confidentiality procedures.

Product Availability and Sales

Products are subject to stock availability.
Prices are shown in South African Rand.
PT Pharmacy may reject or cancel orders and issue refunds where required.
Stock shortages may result in partial fulfilment and refunds.
Pricing may change without notice.

Pricing and Payments

Website pricing may differ from in-store pricing.
Prices include VAT unless otherwise stated.
Delivery fees may apply.
Customers placing online orders must be 18 years or older and authorised to use the selected payment method.
Medical aid claims may not be processed directly online unless specifically supported.

Order Confirmation

Orders constitute an offer to purchase.
A sale is only concluded once PT Pharmacy accepts the order through fulfilment.
Payment confirmation alone does not necessarily mean order acceptance.
Prescription medicine orders remain subject to prescription validation, professional assessment and dispensing by the pharmacy.

Delivery of Medicines

Medicines are prepared, packaged and supplied for delivery in accordance with applicable pharmacy legislation and professional standards.
PT Pharmacy will take reasonable measures to maintain the integrity, security and appropriate storage conditions of medicines during the delivery process.
Where a medicine requires specific temperature or handling conditions, appropriate arrangements will be made where reasonably possible.
Prescription medicines will only be delivered following appropriate prescription validation and dispensing by the pharmacy.
Medicines will be packaged in a manner intended to protect patient confidentiality and minimise the risk of damage, contamination or unauthorised access.
A pharmacist may provide counselling before or after delivery where required.
The pharmacy may require confirmation of the patient's identity or the identity of an authorised recipient before medicines are released.

Delivery

Delivery times may vary depending on location, stock availability, prescription processing and peak periods.
Someone authorised must be available to accept delivery.
Proof of identification or verification may be required.
Additional delivery charges may apply for failed delivery attempts.
Patients must notify PT Pharmacy as soon as reasonably possible if medicines appear damaged, tampered with, incorrectly supplied or delivered to the wrong person.

Delivery Verification

Orders may require OTP verification.
PT Pharmacy reserves the right to request identification.
Prescription medicine deliveries may be subject to additional patient or recipient verification.

Third-Party Delivery

Delivery logistics may be outsourced to approved third-party service providers.
Where third-party delivery providers are used, reasonable measures will be taken to protect medicines and patient confidentiality.
PT Pharmacy's liability in relation to third-party delivery services remains subject to applicable South African law.

Return of Medicines

Medicines and scheduled substances are subject to strict return requirements under South African pharmacy legislation and professional standards.
Medicines that have left the pharmacy's control may generally not be returned for resale or re-dispensing because their storage conditions, integrity and safety can no longer be guaranteed.
Patients should contact PT Pharmacy if a medicine has been supplied incorrectly, damaged, recalled, compromised during delivery or is otherwise suspected to be defective.
Returned medicines will be assessed by pharmacy personnel and managed or disposed of in accordance with applicable requirements.
Refunds, replacements or other remedies will be considered in accordance with applicable law and the circumstances of the supply.

Medicine-Related Complaints

Patients should report suspected medicine defects, adverse reactions, incorrect medicines, incorrect quantities, labelling problems, damaged packaging or other medicine-related concerns to PT Pharmacy as soon as possible.
Medicine-related complaints will be reviewed by the pharmacist or Responsible Pharmacist where appropriate.
Patients may be asked to provide details such as the medicine name, batch number, expiry date, prescription information and a description of the concern.
Where required, medicine-related complaints or safety concerns may be escalated to the supplier, manufacturer, relevant regulatory authority or other appropriate healthcare authority.

General Complaints Procedure

Patients and customers may submit complaints relating to pharmacy services, staff conduct, dispensing, online orders, deliveries, privacy or other services provided by PT Pharmacy.
Complaints may be submitted directly to the pharmacy through the contact details provided on this website.
Complaints will be acknowledged and investigated within a reasonable period.
The Responsible Pharmacist may become involved where the complaint concerns professional pharmacy practice, patient safety or medicine supply.
PT Pharmacy will endeavour to communicate the outcome of the complaint and any corrective action considered appropriate.
Nothing in this procedure prevents a patient from referring a matter to the South African Pharmacy Council or another competent authority where applicable.

Confidentiality of Patient Information

PT Pharmacy respects the confidentiality and privacy of all patient and customer information.
Personal and health information will only be collected, accessed, used, stored or disclosed where necessary for legitimate pharmacy services, legal obligations or other lawful purposes.
Patient information is handled in accordance with POPIA, applicable healthcare legislation and professional confidentiality requirements.
Reasonable administrative, technical and organisational safeguards are used to protect personal and health information against unauthorised access, loss, misuse or disclosure.
Patient information will not be disclosed to unauthorised third parties unless the patient has consented or disclosure is permitted or required by law.
Where delivery or other service providers require limited information to provide a service, only information reasonably necessary for that purpose will be shared.

Hours of Pharmacy Services

PT Pharmacy operates Monday to Friday from 08:00 to 18:00.
Saturday operating hours are 08:00 to 17:00.
Sunday and Public Holiday operating hours are 09:00 to 14:00.
Online orders may be submitted 24 hours a day; however, prescriptions, medicine orders and pharmacist consultations are processed during pharmacy operating hours.
A pharmacist is available for consultation during the pharmacy's operating hours, including appropriate online or remote consultations.
Operating hours may change on certain public holidays or due to exceptional operational circumstances. Any changes will be communicated through the pharmacy or website where reasonably possible.

Disclaimer

Website use is at the user's own risk.
Information provided on the website is intended to support pharmacy services and general medicine information and is not a substitute for individual professional medical advice.
PT Pharmacy does not guarantee uninterrupted website availability or complete accuracy of all website information.
PT Pharmacy disclaims liability to the extent permitted by law for damages arising from use of the website, stores or related services.
Users are responsible for protecting their own devices against malware and cyber threats.