PT Pharmacy
Legal

Terms & Conditions

Terms governing the use of PT Pharmacy’s website, ordering services, pharmacy operations and related services.

Updated on 21 May 2024

Accuracy

  • PT Pharmacy takes reasonable steps to keep information accurate across stores, website, social media and marketing communications, but does not guarantee completeness or constant accuracy.
  • Product quantities may be limited.
  • Product packaging may differ from website images.
  • Certain dispensary products may not display images due to South African pharmacy law.
  • Offers may not be available in all stores or online.

Customer Comments

  • Comments, ideas, suggestions and feedback submitted through the website become PT Pharmacy property.
  • Users may not submit unlawful, defamatory, abusive, obscene or rights-infringing content.

Intellectual Property

  • All website logos, branding, content, text, graphics, images, video and materials remain PT Pharmacy intellectual property or licensed content.
  • Unauthorised copying, modification, reproduction or distribution is prohibited.

Dispensary Terms

  • Dispensary products are dispensed according to South African pharmacy legislation.
  • The website acts as an ordering portal only.
  • Dispensing decisions remain at the discretion of appropriately qualified pharmacy staff.
  • Dispensary products may not be returned for credit where prohibited by law.

Online Registration

  • Users may be required to create an account and provide accurate information.
  • Users are responsible for keeping login credentials secure.
  • Personal information is handled according to POPIA.

Product Availability and Sales

  • Products are subject to stock availability.
  • Prices are shown in South African Rand.
  • PT Pharmacy may reject or cancel orders and issue refunds where required.
  • Stock shortages may result in partial fulfilment and refunds.
  • Pricing may change without notice.

Pricing and Payments

  • Website pricing may differ from in-store pricing.
  • Prices include VAT unless otherwise stated.
  • Delivery fees may apply.
  • Customers placing online orders must be 18 years or older and authorised to use the selected payment method.
  • Medical aid claims may not be processed directly online unless specifically supported.

Order Confirmation

  • Orders constitute an offer to purchase.
  • A sale is only concluded once PT Pharmacy accepts the order through fulfilment.
  • Payment confirmation alone does not necessarily mean order acceptance.

Delivery

  • Delivery times may vary depending on location, stock and peak periods.
  • Someone authorised must be available to accept delivery.
  • Proof of identification or verification may be required.
  • Additional delivery charges may apply for failed delivery attempts.

Delivery Verification

  • Orders may require OTP verification.
  • PT Pharmacy reserves the right to request identification.

Third-Party Delivery

  • Delivery logistics may be outsourced.
  • PT Pharmacy’s liability may be limited where third-party delivery services are involved, subject to applicable law.

Disclaimer

  • Website use is at the user's own risk.
  • PT Pharmacy does not guarantee uninterrupted availability or complete accuracy.
  • PT Pharmacy disclaims liability to the extent permitted by law for damages arising from use of the website, stores or related services.
  • Users are responsible for protecting their own devices against malware and cyber threats.
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