Legal

Terms & Conditions

Terms governing the use of PT Pharmacy’s website, ordering services, pharmacy operations and related services.

Updated on 21 May 2024

Accuracy

PT Pharmacy takes reasonable steps to keep information accurate across stores, website, social media and marketing communications, but does not guarantee completeness or constant accuracy.
Product quantities may be limited.
Product packaging may differ from website images.
Certain dispensary products may not display images due to South African pharmacy law.
Offers may not be available in all stores or online.

Customer Comments

Comments, ideas, suggestions and feedback submitted through the website become PT Pharmacy property.
Users may not submit unlawful, defamatory, abusive, obscene or rights-infringing content.

Intellectual Property

All website logos, branding, content, text, graphics, images, video and materials remain PT Pharmacy intellectual property or licensed content.
Unauthorised copying, modification, reproduction or distribution is prohibited.

Dispensary Terms

Dispensary products are dispensed according to South African pharmacy legislation.
The website acts as an ordering portal only.
Dispensing decisions remain at the discretion of appropriately qualified pharmacy staff.
Dispensary products may not be returned for credit where prohibited by law.

Online Registration

Users may be required to create an account and provide accurate information.
Users are responsible for keeping login credentials secure.
Personal information is handled according to POPIA.

Product Availability and Sales

Products are subject to stock availability.
Prices are shown in South African Rand.
PT Pharmacy may reject or cancel orders and issue refunds where required.
Stock shortages may result in partial fulfilment and refunds.
Pricing may change without notice.

Pricing and Payments

Website pricing may differ from in-store pricing.
Prices include VAT unless otherwise stated.
Delivery fees may apply.
Customers placing online orders must be 18 years or older and authorised to use the selected payment method.
Medical aid claims may not be processed directly online unless specifically supported.

Order Confirmation

Orders constitute an offer to purchase.
A sale is only concluded once PT Pharmacy accepts the order through fulfilment.
Payment confirmation alone does not necessarily mean order acceptance.

Delivery

Delivery times may vary depending on location, stock and peak periods.
Someone authorised must be available to accept delivery.
Proof of identification or verification may be required.
Additional delivery charges may apply for failed delivery attempts.

Delivery Verification

Orders may require OTP verification.
PT Pharmacy reserves the right to request identification.

Third-Party Delivery

Delivery logistics may be outsourced.
PT Pharmacy’s liability may be limited where third-party delivery services are involved, subject to applicable law.

Disclaimer

Website use is at the user's own risk.
PT Pharmacy does not guarantee uninterrupted availability or complete accuracy.
PT Pharmacy disclaims liability to the extent permitted by law for damages arising from use of the website, stores or related services.
Users are responsible for protecting their own devices against malware and cyber threats.